FAQs
Accepted Payment Methods
We accept payments via credit/debit cards, PayPal, Google Pay, Apple Pay, and depending on your location, we also accept Klarna/AfterPay and local payment methods.
Cancellations
Membership Subscriptions Cancellation Policy
You can cancel your membership at any time via your Billing page. Please note that cancellations will take effect after your current membership subscription period ends. There is no refund or cancellation for the current membership subscription period.
Donations and Tips Cancellation Policy
Please note that donations and tips are non-cancellable and non-refundable. Once you have completed your checkout for donations or tips, we cannot cancel or refund it.
Quality Issues
For the fastest resolution, email us at The Dex Collective.
Refunds Policies
Membership Subscriptions Refund Policy
Membership subscriptions are non-refundable. You can always cancel your membership at any time, and this cancellation will take effect at the end of your membership subscription period. There is no refund for the current membership subscription period that is ongoing.
Donations and Tips Refund Policy
Donations and tips are non-refundable. Once you have completed your checkout payment, we cannot cancel or refund your donation or tips.
Membership Subscriptions Cancellation Policy
Membership subscriptions are non-refundable. You can always cancel your membership at any time, and this cancellation will take effect at the end of your membership subscription period. There is no refund for the current membership subscription period that is ongoing.
Locked Messages Refund Policy
Locked messages are non-refundable. Once you have completed your checkout payment, we cannot cancel or refund your locked message. If you have issues accessing the locked message after payment, please contact us at The Dex Collective. We’ll be happy to troubleshoot the problem and find a resolution for you.
Merchant of record
Orders are handled by our Merchant of Record and merchandising partner, Fourthwall.com, who handle order-related inquiries and returns. Privacy Policy Terms of Service.
Our Commitment
The Dex Collective has not, nor will we ever, use any form of AI in the creation of our audios and expressly prohibits the use of our work for AI training, replication, or content generation.
Protecting creators and maintaining a safe, supportive community are central to everything we do. We prioritize professionalism, clear boundaries, and a culture of respect for everyone involved.
To view this website or any content contained herein, you must be at least 18+ years of age. The Dex Collection assumes no responsibility or liability for any misrepresentation of your age.